Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  

Items can be returned within 30 days of delivery for an online credit. 
We do not refund for change of mind.

Some sale items are priced to clear so please choose carefully as we do not accept returns on CLEARANCE items for change of mind.   Clearance items are all items that are in the SALE section of the website. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@selfcare-emporium.com. If your return is accepted, we’ll ask you to return the package at your cost.  On receipt of the products, a full refund will be issued as long as they are in unworn, unused condition.    Returns can be sent to: 2 Theresa Avenue, Langwarrin, Victoria, 3190. Australia. 

You can always contact us for any return questions at hello@selfcare-emporium.com.

Exchanges / Doesn't Fit 
If you would like to exchange your item for something else, please return your item(s) as per the above instructions and once we receive your item we will issue you a Credit Note within 5 business days which you can then use to purchase your new item.

Faulty Garments
Faulty garments must be faulty by manufacturer.  A worn item with makeup stains or marks, or an item damaged as a result of failing to follow our care instructions, may be found ineligible for our faulty return process.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

For hygiene reasons, cosmetics, earrings, swimwear, and undergarments cannot be returned for a change of mind.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Item delivered but the customer has not received. 
If an item is delivered, we are able to track this on our system and provide evidence, and is verified by our logistics company, we are unable to refund.  Once the package is left at the premises we can not refund.  If the package is lost or stolen after delivery we can not refund it.   We will offer a discount to repurchase something else on our site as compensation.